Banning Opengov #RFP-26-134

City of Banning Solicits SMS/Text Messaging Platform for Public Outreach

This opportunity involves the City of Banning seeking SMS and text messaging services for public outreach: - Government Buyer: - City of Banning, Purchasing Division (Riverside County, CA) - Products/Services Requested: - SMS/Text Messaging Services platform for nonemergency public outreach - Support for approximately 35,000 constituents - Messaging types: alerts, campaigns, billing, reminders, emergency notifications, surveys, two-way replies - Platform requirements: - Device compatibility (mobile, desktop, tablet) - Compliance with TCPA, CAN-SPAM, FCC regulations - Easy opt-in/opt-out, personalization, analytics, and reporting - API integration with current city systems - 99.9% uptime and 24/7 support - Implementation, testing, maintenance, data management - Unique/Notable Requirements: - Proposal validity for 120 days - Single award anticipated - Possibility of interviews and best and final offers - No specific OEMs or vendors are named in the solicitation - Scope includes both platform provision and ongoing support/maintenance

Description

The City of Banning is seeking a qualified entity or individual to provide SMS and Text messaging services for nonemergency communications with customers. The services include a messaging platform compatible with various devices, supporting approximately 35,000 constituents, and compliance with relevant regulations. The vendor must provide features such as multiple messaging types, opt-in/opt-out mechanisms, personalization, analytics, API integration, high reliability, training, and 24/7 support. The City anticipates selecting one firm to perform these services and requests proposals from companies with demonstrated ability to perform the tasks outlined in the RFP.

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