SAM #36C10B26Q0585

Department of Veterans Affairs Seeks Large-Scale ServiceNow Software Licenses and Instances

The Department of Veterans Affairs is seeking to procure a comprehensive suite of ServiceNow software licenses and instances to support a wide range of IT and business operations. - Government Buyer: - Department of Veterans Affairs - OEM Highlight: - ServiceNow is the primary Original Equipment Manufacturer (OEM) for all requested software products and solutions - Products and Quantities: - IT Service Management Enterprise Unrestricted User with Unlimited Virtual Agent Conversation Transactions (Part #PROD17269): 24,652 licenses - Strategic Portfolio Management Professional - SPM User (Part #PROD16953): 28,947 licenses - IT Operations Management (ITOM) AIOPs Enterprise (Part #PROD16963): 28,953 + 68,902 licenses - ServiceNow IntegrationHub Enterprise with Unlimited via sys_user IntegrationHub Transactions annually (Part #PROD11482): 181,819 licenses - Security Operations Professional - SIR - Unrestricted User (Part #PROD16744): 3,268 licenses - Security Operations Enterprise - VR - Devices (Part #PROD16745): 891,361 device licenses - ServiceNow Software Asset Management Professional - Computer v3 (Part #PROD15033): 221,855 licenses - ServiceNow Application Portfolio Management - APM User (Part #PROD12015): 648 licenses - ServiceNow Now Platform App Engine (Part #PROD13074): quantity not specified - Impact Total - Package (Part #PROD16295): quantity not specified - ServiceNow Instance - Government Data Center (Part #PROD00832): 3 instances - ServiceNow Instance - Government Data Center (Part #PROD00070): 18 instances - ServiceNow Customer Service Management Professional - CSM User v6 (Part #PROD19279): 800 licenses - Hardware Asset Management Professional (Part #PROD16047): 500,000 licenses - IRM Lite Operator (Part #PROD18126): 4,000 licenses - ServiceNow Integrated Risk Management Professional - IRM User (Part #PROD12490): 2,000 licenses - Notable Requirements: - Large-scale, enterprise-wide deployment of ServiceNow solutions for IT service management, security, asset management, and customer service - Some quantities (e.g., for App Engine and Impact Total) are to be determined post-award - Optional contract line items (CLINs) for additional licenses are noted but not yet executed

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