Toledo Area Metropolitan Park District Planet bids #2026 - 12

Metroparks Toledo Solicits Bids for Comprehensive IT Managed Support Services

Metroparks Toledo is seeking a qualified provider for a three-year, fixed-price contract to deliver comprehensive Information Technology (IT) Managed Support Services. - Government Buyer: - Metropolitan Park District of the Toledo Area (Metroparks Toledo), Planning and Construction office - OEMs Referenced: - Cisco (routers, switches, wireless controllers, access points, servers) - Fortinet (FortiGate firewalls, FortiAP wireless access points, FortiSwitch switches) - HPE (HPE Proliant servers, HPE Alletra storage) - Synology (NAS storage) - Products/Services Requested: - Full-scope IT managed services: strategic planning, help desk, network and device monitoring, on-site/remote support, 24/7 break/fix for critical infrastructure, daily IT administration, configuration, upgrades, cybersecurity (including penetration testing), inventory management, and long-term technology planning - Preventive maintenance and 24/7 support for approximately 190 end-user devices, 35 printers, and a range of network, server, and storage equipment - Specific hardware requiring support includes: - Cisco routers (C2911-CME-SRST/K9, ISR4321/K9), switches (C9200, C9200L, WS-C2960, WS-C3650), wireless controllers (AIR-CT2504-15-K9), and access points (AIR-AP, AIR-CAP, AIR-SAP series) - Fortinet firewalls (FG100F, FG-40F, FG-60E, FG-60F, FG-70G, FG-81F, FG-60F-BDL-950-36, FG-60F-BDL-950-12, ASA5506-K9) and switches (FS-108F-FPOE, FS-110G-FPOE, FS-124F-FPOE, FS-148F-FPOE), FortiAP access points (FAP-231G-A, FAP-231K-A, FAP-432G-A) - HPE ML150 G9 Proliant servers, HPE Alletra 5010 CTO Base Array storage - Synology RS1221RP storage - Cisco UCS blade servers and fabric interconnects - Virtual servers, various printers, and workstations/tablets/MDTs - Notable Requirements: - 24/7 monitoring and break/fix support for critical infrastructure (WAN, LAN, Internet, wireless, servers) - Proactive system alerts and direct coordination with service providers during outages - Disaster recovery planning and cybersecurity assessments (including penetration testing) - Annual service satisfaction evaluations for contract renewal - Insurance Carrier’s Certificate required - Transition plan for onboarding and offboarding - No specific vendor is mandated; opportunity is open to all qualified bidders.

Description

Metroparks Toledo is soliciting bids for comprehensive Information Technology Managed Support Services. The scope includes strategic analysis, planning, system design, help desk services, preventative maintenance, network monitoring, technical assistance, hardware/software repairs, IT functions, configuration updates, cybersecurity assessments, inventory management, IT oversight, and long-term planning. The contract is structured as a three-year agreement with annual satisfaction evaluations and a firm fixed price. The project is located at 6101 Fallen Timbers Lane, Maumee, Ohio, and the contract start date is April 1, 2027, ending March 31, 2030.

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