Texas DIR/ESBD #754-TXST-2026-RFP-486-VPGOI

Texas State University seeks AI-enabled student support platform for multi-department engagement and efficiency.

Texas State University is seeking proposals for an AI-enabled student support platform to improve engagement and operational efficiency across multiple departments, including Admissions, Financial Aid, and the Registrar. - The platform must deliver a comprehensive, multi-tiered service model: - Tier Zero: Proactive outreach based on data signals - Tier 1: 24/7 AI-powered responses for general inquiries - Tier 2: Personalized, transactional support for authenticated users via system integrations - Tier 3: Seamless escalation to human staff - Required features include workflow automation, content governance, multilingual support, analytics and reporting, and multichannel communication (chat, SMS, email, voice) - The solution must integrate with core university systems such as Banner, Slate, and TeamDynamix - Technical and compliance requirements include API-first architecture, accessibility standards, secure data handling, and robust system integration - No specific OEMs or vendors are named in the solicitation

Description

Texas State Global is requesting an AI-enabled student support platform designed to improve engagement, streamline service, and increase operational efficiency across departments such as Admissions, Financial Aid, and the Registrar. The platform must deliver a comprehensive, three-tier service model including proactive outreach, 24/7 AI-powered responses, personalized support for authenticated users, and seamless escalation to human staff. The solution must also offer workflow automation, content governance, multilingual support, analytics, reporting, and multichannel communication. Vendors must meet technical and compliance requirements including API-first architecture, accessibility standards, secure data handling, and integrations with core university systems like Banner, Slate, and TeamDynamix.

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