Alberta Purchasing #26-1589

City of Calgary Solicits Chat and Live Agent Software Solution for Planning and Development Services

The City of Calgary is seeking a comprehensive chat and live agent software solution to enhance customer service for its Planning and Development Services department. - Government Buyer: - City of Calgary, Planning and Development Services - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Chat and live agent software solution - Key features required: - Real-time communication between residents, businesses, and City staff - Queue management - Call routing and escalation - Analytics and reporting tools - Scalability for future growth - Integration capabilities with other City systems - Suppliers must provide, implement, and support the software - Unique or Notable Requirements: - Solution must be robust, scalable, and support integration with other City platforms - No specific part numbers or purchase quantities provided - No attachments listing specific products or services - Period of Performance: - Approximately 12 years, with a start and end date specified

Description

The City of Calgary is seeking proposals for a robust chat and live agent software solution for its Planning and Development Services department. The solution aims to enhance customer service by enabling efficient, real-time communication between residents, businesses, and City staff regarding permitting inquiries and processes. It should include features such as queue management, call routing, escalation, analytics, and reporting tools. The City requires experienced proponents to supply, implement, and support the solution with future scalability and integration capabilities.

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