Alabama Procurement Portal #SRC0000034376

Annual Support Plan for Wheatstone IP Equipment and Software for WLRH

This opportunity from the State of Alabama seeks an annual support plan for Wheatstone IP equipment and software used by WLRH. - Government Buyer: - State of Alabama - WLRH (public radio station) - OEM Highlight: - Wheatstone (manufacturer of IP audio equipment and software) - Vendors Mentioned: - Wheatstone - Products/Services Requested: - Annual Support Plan for Wheatstone IP equipment and software - Quantity: 1 - Includes: - 24/7 off-air emergency priority response - Business hour telephone technical support (minimum response times) - Access to email and ticketing system - Free software versions and maintenance updates (when available) - Software re-licensing - Equipment loaner and exchange program (if available) - Priority repairs - Discounted factory services (maximum turnaround time) - Unique/Notable Requirements: - Comprehensive technical support and maintenance tailored to Wheatstone products - Priority response and repair services - Equipment loaner/exchange program - Discounted factory services - Part Numbers: - Not specified - Quantities: - One annual support plan requested

Description

This solicitation is a Quick Quote for an Annual Support Plan for Wheatstone IP equipment and software. The support plan includes 24/7 off-air emergency priority response, business hour telephone technical support with minimum response times, access to email and ticketing system with minimum response times, free software versions and maintenance updates when released and/or if available, software re-licensing, equipment loaner and exchange program if available, priority repairs, and discounted factory services with a maximum turnaround time. The solicitation is open for bidding from June 25, 2026, to June 30, 2026.

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