SAM #CNS-CNCS-26-0000

AmeriCorps Childcare Benefit Administration Services Sought

AmeriCorps (Corporation for National and Community Service) is seeking qualified vendors to administer a nationwide childcare benefit program for eligible AmeriCorps volunteers. - Government Buyer: - Corporation for National and Community Service (AmeriCorps) - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Services Requested: - Comprehensive administration of the AmeriCorps Childcare Benefit Program for up to 600 eligible volunteers annually - Key service elements: - Intake, review, and processing of volunteer and childcare provider applications - Eligibility verification for applicants - Customer service support via phone, email, and web portal (including bilingual support) - Processing monthly invoices and payments to childcare providers (EFT/ACH) - Development and operation of a secure, Section 508-compliant web portal and mobile platform - Compliance with FISMA and FedRAMP for IT systems - Handling of personally identifiable information (PII) - Monthly, quarterly, and annual reporting - Records retention and audit support - Training webinars for volunteers and providers - Transition support at contract start/end - Unique or Notable Requirements: - Demonstrated experience with childcare subsidy programs - Key personnel must have expertise in childcare subsidy administration and federal system security - Secure, accessible (Section 508-compliant) platforms - Federal IT security compliance (FISMA, FedRAMP) - Bilingual customer service capability - Ability to support up to 600 volunteers annually, with 200–450 using the benefit monthly - Service-level timelines for application processing and payments - 12-month base period, four 12-month option periods, and a 90-day transition period

Description

REQUEST FOR INFORMATION (RFI) / SOURCES SOUGHT NOTICE Childcare Benefit Administration Services for AmeriCorps Volunteers

This is a Request for Information (RFI) / Sources Sought Notice only. This is not a solicitation, request for proposal (RFP), or request for quotation (RFQ). This notice is issued solely for information and planning purposes and does not constitute a commitment by the Government to issue a solicitation or award a contract.

The purpose of this notice is to conduct market research to identify qualified vendors capable of providing comprehensive childcare benefit administration services for eligible AmeriCorps volunteers nationwide. Interested vendors shall submit capability statements demonstrating their ability to perform the required services outlined herein.

Background

AmeriCorps administers a childcare benefit program for eligible AmeriCorps volunteers serving in:

• AmeriCorps State and National (ASN) • AmeriCorps VISTA • AmeriCorps NCCC • FEMA Corps • Forest Corps

The Government anticipates supporting up to 600 eligible volunteers annually, with an average of approximately 200–450 volunteers utilizing the childcare benefit monthly.

Scope of Services

The Contractor shall provide all personnel, systems, infrastructure, and operational support necessary to administer the AmeriCorps Childcare Benefit Program, including but not limited to:

• Intake, review, and processing of volunteer and childcare provider applications • Verification of volunteer and childcare provider eligibility • Customer service support via toll-free telephone, email, secure fax, and web-based systems • Processing monthly childcare provider invoices and payment disbursements • Development, maintenance, and operation of a secure web portal and mobile platform • Monthly, quarterly, annual, and ad hoc reporting • Records retention and audit support • Transition support during phase-in and phase-out periods

Required capabilities include:

• Experience administering childcare subsidy or childcare benefit programs • Ability to provide a secure, Section 508 compliant web-based platform • FISMA compliance and ability to obtain an Authority to Operate (ATO) prior to production use • Hosting within a FedRAMP-certified environment • Experience handling Personally Identifiable Information (PII) in accordance with Federal requirements • Ability to process EFT/ACH payments to childcare providers • Ability to provide English and Spanish customer service support • Ability to meet required service-level timelines for application processing and payments

Anticipated Contract Information

PSC: R499 – Support Services (Other) NAICS: 541611 – Administrative Management and General Management Consulting Services

The Government anticipates a contract consisting of:

• One (1) 12-month base period • Four (4) 12-month option periods • A 90-day transition period

Capability Statement Submission Requirements

Interested vendors shall submit a capability statement that clearly demonstrates their ability to provide the required services. Capability statements shall include, at a minimum:

Company Name UEI Number CAGE Code Business Size and Socioeconomic Status Relevant experience administering similar childcare benefit or subsidy programs Federal contract experience supporting benefit administration or similar services Experience with secure web-based portals, document intake, and workflow management Experience with FISMA compliance, ATO support, and FedRAMP environments Experience processing recurring provider payments via EFT/ACH Staffing model and qualifications of proposed personnel Ability to support required customer service hours and bilingual support Ability to transition within 90 days without interruption of service Recommended commercial best practices or efficiencies

Capability statements should include sufficient detail for the Government to determine the vendor’s capability to perform the requirement.

Submission Instructions

Responses shall not exceed five (5) pages, excluding resumes and past performance references.

Responses shall be submitted electronically in PDF format to:

Jorge L. De Leon jdeleon@americorps.gov

Subject Line: Capability Statement – AmeriCorps Childcare Benefit Administration RFI

Submission Deadline: July 3rd, 2026 

Questions regarding this notice shall be submitted via email no later than July 1st, 2026

Disclaimer

This RFI is for market research purposes only. The Government will not reimburse vendors for any costs associated with preparing or submitting responses. Responses to this notice will be used to assess market capability and to assist in determining acquisition strategy, including the potential for small business set-aside decisions.

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