Kingston Biddingo #F18-CS-LS-2023-01

City of Kingston RFP for Collection Services for Outstanding Receivables

The City of Kingston, Ontario, is seeking licensed collection agencies to provide contract collection services for outstanding Provincial Offences Act (POA) fines and other receivables, totaling approximately $8 million across about 5,000 files. - Government Buyer: - City of Kingston, Legal Services Department - Scope of Services: - Collection of defaulted POA fines and other receivables, with accounts generally under $500 per file - No settlements accepted; payment in full is required - Daily assignment and electronic transmission of files (via CAMS) - Collections required in Ontario, other Canadian provinces, and internationally - Bilingual service capability (English and French) - Detailed electronic reporting and monthly progress updates - Compliance with all relevant statutes and regulations, including call recording retention - Use of SMS and email for consumer contact is permitted - No legal action required or expected from agencies - Contract Structure & Notable Requirements: - Five-year contract term, with potential for extension - Commission-based compensation per collected dollar - Multiple agencies may be selected, with assignments split and adjusted based on performance - Open to participation by affiliated boards at the City's discretion - OEMs and Vendors: - No specific OEMs or product vendors are named, as this is a professional services procurement - Volume & File Details: - Approximately $8 million in outstanding fines, with about 5,000 files dating back to 2011 - Files are generally under $500 each - Assignments are ongoing and transferred daily

Description

This Request for Proposals (RFP) issued by the City of Kingston invites qualified, licensed collection agencies to submit proposals for providing collection services for outstanding Provincial Offences Act (POA) fines owed to the City and other departments. The services will complement the City's internal collection process and require agencies capable of handling large volumes of defaulted fines across Canadian provinces and internationally. The contract term is five years, and the estimated contract value is up to $50,000. Proposals were to be submitted electronically by April 19, 2023, with the bid status marked as awarded.

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