Port of Portland Planet bids #2026-13653

Port of Portland seeks on-call customer service management services for Portland International Airport (PDX)

The Port of Portland is seeking experienced firms to provide on-call customer service management services at Portland International Airport (PDX). - Government Buyer: - Port of Portland, Contracts & Procurement office - Scope of Services: - On-call customer service management for PDX - 24/7/365 coverage by Customer Service Representatives (CSRs) at key airport locations (Federal Inspection Station, International Arrivals Hall, TSA checkpoints, Baggage Handling System) - Staffing, training, supervision, scheduling, and uniform provision for CSRs - Compliance with airport security and badging requirements - Support during emergency or irregular operations - Emphasis on community investment, workforce development, and small business engagement - Notable Requirements: - Each task order capped at $500,000 - Adherence to the Port's Shared Prosperity Initiative - Insurance coverage as specified in the contract - Mandatory remote pre-bid meeting and electronic proposal submission - No specific OEMs or product manufacturers are named, as this is a service-focused procurement - Prospective vendors (not OEMs) mentioned include: Cobalt Secure Corp, DataGear, Inc., Fieldcraft Tactical Solutions LLC, RADGOV, INC., Turtle Island Protection Services, and VIP Hospitality LLC

Description

The Port of Portland is soliciting proposals from experienced firms or teams capable of providing Customer Service Management services for Portland International Airport (PDX). The contract may be awarded to one or more highly qualified providers for up to a potential 7-year term. Work will be issued to successful providers as needed under written task orders. A mandatory pre-bid meeting will be held remotely via Microsoft Teams on July 1, 2026, and proposals must be submitted electronically by July 9, 2026.

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