CanadaBuys #BPM026159/34181

Shared Services Canada Solicits Dynatrace Monitoring Licenses, Maintenance, and Support (or Equivalent)

Shared Services Canada (SSC) is seeking bids for Dynatrace software licenses, maintenance, and support—or equivalent solutions—to ensure uninterrupted monitoring and analytics services for SSC and its clients during a transition period. - Government Buyer: - Agency: Shared Services Canada (SSC) - Sub-agency: Enterprise IT Procurement Operations - Office: Data Centre Services Team - OEMs and Vendors: - Dynatrace (explicitly named OEM) - Equivalent solutions from other OEMs are permitted - Products/Services Requested: - Full-Stack Monitoring (Dynatrace Enterprise Success & Support), Part #: DPSFSMonMgd, Qty: 4,419 (per 100,000 memory GB hour) - Infrastructure Monitoring (Dynatrace Enterprise Success & Support), Part #: DPSInfraMonMgd, Qty: 2,920 (per 100,000 host-hours) - Browser Monitor or Clickpath without Insights (Dynatrace Enterprise Success & Support), Part #: DPSBrowserMgd, Qty: 100 (per 100,000 Synthetic Actions) - HTTP Monitor without Insights (Dynatrace Enterprise Success & Support), Part #: DPSHTTPMgd, Qty: 4,000 (per 100,000 Synthetic Requests) - Custom Metrics Classic (Dynatrace Enterprise Success & Support), Part #: DPSCustMetClassMgd, Qty: 5,000 (per 100,000,000 Metric Data Points) - Log Monitoring Classic (Dynatrace Enterprise Success & Support), Part #: DPSLogMonClassMgd, Qty: 1,000 (per 100,000,000 Log Records) - Custom Traces Classic (OpenTelemetry, Dynatrace Enterprise Success & Support), Part #: DPSCustTraceClassMgd, Qty: 1,000 (per 100,000,000 Spans) - Custom Events Classic (Dynatrace Enterprise Success & Support), Part #: DPSCustEventClassMgd, Qty: 1,000 (per 100,000,000 custom Events) - Unique or Notable Requirements: - Open to Canadian suppliers and suppliers from applicable trade partners only - Compliance with Canadian content policies is mandatory - Security screening required for personnel - Firm annual pricing required for all deliverables - Delivery to Ottawa, Ontario - Two optional one-year extension periods available at SSC's discretion

Description

This solicitation is for the purchase of Dynatrace Software Licences, Maintenance and Support, or equivalent, for Shared Services Canada. The contract aims to bridge current operations from July 18, 2026 to July 18, 2027, with two optional periods, ensuring uninterrupted service during the upcoming public competitive process. Only Canadian Suppliers and Suppliers of an Applicable Trading Partner are eligible to bid. Bidders must submit pricing according to the provided list of deliverables and pricing.

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