CanadaBuys #BC231116

TransLink RFI for Contact Center Capability Modernization Feasibility Study

This opportunity is a Request for Information (RFI) issued by TransLink (South Coast British Columbia Transportation Authority) for a Contact Center Capability Modernization Feasibility Study. - Government Buyer: - TransLink (South Coast British Columbia Transportation Authority) - Purpose: - Seeking information and insights to support a feasibility study for modernizing contact center capabilities - Products/Services Requested: - No specific products, part numbers, or quantities are listed - No OEMs or vendors are named in the notice - Notable Requirements: - The RFI is non-binding and intended to inform future procurement decisions - Responses must be submitted through the Ariba platform - Suppliers are responsible for monitoring the Ariba site for updates and clarifications - No technical specifications, product brands, or service details are provided at this stage

Description

This solicitation is a Request for Information (RFI) for the Contact Center Capability Modernization Feasibility Study. It involves a non-binding inquiry process related to a government initiative to modernize contact center capabilities. Respondents must submit their proposals through the Ariba platform and are responsible for checking for updates or clarifications. The procurement is managed by TransLink (South Coast British Columbia Transportation Authority).

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