Missouri BUYS #OA ITSD 0000000026SL

Missouri ProLaw Software Upgrade, Licensure, and Technical Support Solicitation

The State of Missouri is seeking a vendor to upgrade its Administrative Hearing Commission's ProLaw legal management software and provide related technical services. - Government Buyer: - State of Missouri, Office of Administration, Information Technology Services Division (OA ITSD), Administrative Hearing Commission - OEM Highlight: - ProLaw (legal practice management software by Thomson Reuters) - Products/Services Requested: - Upgrade of ProLaw software from version 2020.1 to 31.x SP2 or higher - ProLaw software licensure - Server migration support for ProLaw - Annual user technical support (initial period plus two optional renewal years) - Remote training for up to 20 staff on new ProLaw features and changes - Comprehensive testing, issue tracking, and resolution during upgrade - Miscellaneous charges as needed - Notable Requirements: - Vendor must have at least five years of experience with ProLaw installations and support - All personnel must be U.S.-based - Implementation plan and training must be completed by specified deadlines - Strict communication protocols and compliance documentation required

Description

This solicitation is a Request for Quotation (RFQ) issued by the Office of Administration, Information Technology Services Division of the State of Missouri. The procurement is for upgrading the existing ProLaw software environment from version 2020.1 to version 31.x or higher, including licensure and technical support. The scope includes comprehensive testing, issue tracking and resolution, and implementation of new features. The contract period is from the date of award through one year.

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