Opportunity
Garland Ionwave #REQ00002502 Addendum 1
City of Garland seeks comprehensive Outage Management System (OMS) for GP&L
Posted
June 24, 2026
Respond By
July 06, 2026
Identifier
REQ00002502 Addendum 1
NAICS
541512
The City of Garland is seeking proposals for a comprehensive Outage Management System (OMS) for Garland Power & Light (GP&L). - Government Buyer: - City of Garland, Purchasing Department, for Garland Power & Light (GP&L) - Products/Services Requested: - Complete OMS solution, including: - OMS software licensing (initial and annual subscription) - Implementation services (project management, requirements discovery, design, data integration, configuration, testing, training, go-live support) - Ongoing support and maintenance (annual and premium support, bug fixes, patches, upgrades) - Optional add-ons (cloud hosting, managed environment, on-premise infrastructure) - Comprehensive training for staff, with documentation and instructional materials - Unique/Notable Requirements: - System must handle high-volume call processing (up to 10,000 calls/hour) - High availability required (above 99.99%) - Authorization tracking and redundant failover capabilities - Integration with GIS and other utility systems - Detailed Table of Conformance and itemized pricing required - Evaluation based on technical approach, experience, demonstrations, and price (Best Value methodology) - Warranty and post-warranty support - OEMs and Vendors: - No specific OEMs or vendors named; open to all qualified OMS solution providers
Description
The City of Garland is soliciting proposals for the GP&L Outage Management System (OMS) through a Request for Proposal (RFP). The procurement seeks a vendor to provide an OMS solution that meets functional and non-functional requirements, including high-volume call processing, high availability, authorization tracking, and redundant failover capabilities. The evaluation will be based on technical approach, experience, non-technical approach, vendor demonstrations, and price, with a Best Value award basis. Proposals must be submitted electronically via the City's Ion Wave portal by July 28, 2026, with questions due by July 6, 2026.