Arkansas State University #RFI 27-01

Arkansas State University RFI for After-Hours Help Desk Support Solutions

Arkansas State University Information Technology Services (ITS) is seeking information from vendors about after-hours help desk support solutions. - The university is conducting a Request for Information (RFI) to understand available products and services for IT support outside regular business hours. - No specific OEMs or vendors are named in the notice; the RFI is open to all qualified providers. - Vendors are encouraged to share their experience with similar solutions, especially in higher education settings. - The RFI is for information gathering only and does not guarantee a future procurement or contract. - Virtual information sessions will be held for interested vendors to present their capabilities. - The university is interested in scalable, reliable, and proven after-hours IT support services.

Description

Arkansas State University issued a Request for Information (RFI) for an After Hours Support service. The purpose is to gather information related to an after-hours help desk solution. The university is not requesting a formal bid at this time but is seeking information to inform potential next steps. Interested parties are invited to participate in virtual information sessions and share their experiences with similar solutions, especially in higher education.

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