NATO Support and Procurement Agency #HIL26004

NSPA Solicitation for Staff Survey Services (Design to Reporting)

The NATO Support and Procurement Agency (NSPA) is seeking proposals for comprehensive staff survey services to support approximately 1,700 NATO International Civilians across 20 duty locations. - Scope includes: - Survey design, implementation, and data collection for two cycles (2026 and 2028) - Conducting semi-structured interviews via video teleconferencing - Analysis, interpretation, and comparative studies with previous surveys (2019 and 2023) - Detailed reporting and actionable recommendations - Platform and data requirements: - Must comply with NATO's Personal Data Protection Framework Policy - Data security and anonymity are mandatory - Survey platform must be hosted within NATO member states - Role-based access control, audit logging, and compliance with OWASP Top 10 security standards - Additional requirements: - User training and documentation in both English and French - Robust email communication capabilities for survey invitations and reminders - Technical support and timely reporting (within 2-5 business days post-survey) - No specific OEMs or vendors are named; opportunity is open to qualified service providers able to meet NATO's technical, security, and privacy standards.

Description

This solicitation is for the provision of staff survey services covering the entire process from survey design to final reporting. The scope includes designing and implementing staff surveys for approximately 1,700 NATO International Civilians across 20 duty locations in 2026 and 2028. The contractor will conduct data collection, perform analysis including comparative studies with previous surveys, and provide comprehensive reporting and recommendations. The survey platform must comply with NATO's Personal Data Protection Framework and ensure data security and anonymity.

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