Lathrop Municode #RFP #2025RECREATION SOFTWARE

City of Lathrop Seeks Recreation Registration Software Management System for Parks & Recreation

The City of Lathrop Parks and Recreation Department is seeking proposals for a new Recreation Registration Software Management System to replace its current REC DESK platform. - Government Buyer: - City of Lathrop, Parks and Recreation Department - Parks and Recreation Manager: Melissa Stathakopoulos - OEMs and Vendors Mentioned: - Clubessential Holdings (current REC DESK provider) - Tyler Technologies (New World ERP integration requirement) - Products/Services Requested: - Recreation Registration Software Management System - Must support real-time internet registration for programs and classes - Facility and shelter reservations - Membership management (including consolidation of 147 membership types) - League scheduling - Point of sale (POS) functionality and compatibility with industry-standard POS hardware - Senior programs, including trips - Payment processing (vendor-provided or third-party) - Customized and comprehensive reporting - Role-based mobile access - Single Sign-On (SSO) capability - Professional Services - Implementation and data migration (approx. 22,501 active account records) - Project management and technical configuration - Onsite and virtual training for staff and IT - Ongoing user support and technical assistance - Integration with Tyler Technologies' New World ERP - Unique or Notable Requirements: - System must be hosted in the United States - Compliance with accessibility standards (ADA, WCAG 2.1 AA) - Security certifications preferred (SOC 2 Type II, ISO 27001 or equivalent) - Robust customer service and technical support - Hybrid onsite/virtual training model - Support for ongoing system evolution and upgrades - Limited subcontracting allowed for specific functions - Implementation deadline to be live before summer registration period

Description

The City of Lathrop is soliciting proposals for a new Recreation Registration Software Management System with real-time Internet Registration. The system should support program and class registration, facility and shelter reservations, memberships, league scheduling, point of sale, senior programs including trips, payment processing, customized reporting, and related professional services such as implementation and user training. The City currently uses REC DESK software and seeks a vendor capable of supporting current and future needs with responsive customer service and ongoing system evolution. The selected vendor must provide comprehensive services including training, technical support, security, and data backup, with preference for a single vendor solution but consideration for subcontracting specific functions.

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