SAM #IHS1524688

Indian Health Service Solicitation for Call Detail Recording System Subscription and Analytics

The Indian Health Service (IHS), Oklahoma City Area, is seeking a contractor to provide a comprehensive Call Detail Recording (CDR) system subscription and related services for federal health facilities. - Government Buyer: - Department of Health and Human Services - Indian Health Service (IHS), Oklahoma City Area Office - Products and Services Requested: - Three-year subscription for Call Detail Recording system - CDR reporting dashboards for approximately 2800 Cisco Unified Communications Manager devices - Base installations and add-on unit licenses for Call Analytics (1K units and 250 units) across multiple locations - Detailed call usage reports, dormant extension and phone listings, SIP capacity utilization, and administrator reports - System installation, configuration support, technical training, and ongoing customer support (48-hour response requirement) - Product Line Items: - Multiple line items for base installs and add-on licenses for Call Analytics (1K units and 250 units) at Oklahoma City, Anadarko, Lawton, Carnegie, Clinton, El Reno, Haskell, Pawnee, Watonga, and Wewoka facilities - Unique/Notable Requirements: - Small business set-aside - Emphasis on cultural sensitivity and security compliance - Support for Cisco Unified Communications Manager environment - Ongoing support and training for technical end users - OEMs and Vendors: - No specific OEMs or vendors named; solution must be compatible with Cisco Unified Communications Manager - Period of Performance: - Initial 12-month contract with 4 option years (up to 5 years total) - Three-year subscription term specified in solicitation - NAICS Code: 513210 (Software Publishers)

Description

This is a combined synopsis/solicitation for commercial products or commercial services prepared in accordance with part 12. This announcement constitutes the only solicitation. Offers are being requested and a separate written solicitation will not be issued.

Solicitation number IHS1524688 is issued as a request for quotation (RFQ), for one time purchase of a 3 year subscription for a Call Detail Recording system.

This acquisition is a set-aside for small business concerns. This solicitation incorporates provisions and clauses by reference. The full text of provisions and clauses may be accessed electronically at www.acquisition.gov.

The product service code (PSC) for this acquisition is 5805 and the North American Industry Classification System (NAICS) code is 513210 with a size standard of 500 or fewer employees.

Please see attachment for full detail. 

View original listing