SAM #1333ND26QNB640274

Sole Source Renewal of Customer Care Program for Freezerworks Summit Edition Software at NIST Charleston Biorepository

This opportunity is a sole source renewal for the Customer Care Program supporting the Freezerworks Summit Edition sample management software at NIST's Charleston Biorepository. - Agency: National Institute of Standards and Technology (NIST), Materials Measurement Laboratory, Chemical Sciences Division - Vendor/OEM: DataWorks Development, Inc. (exclusive owner and sole provider of Freezerworks products and services) - Product: Freezerworks Summit Edition sample management software (perpetual license) - Service: Annual Customer Care Program renewal - Includes maintenance releases, software upgrades, and unlimited technical support - Requirement: Manages over 100,000 biological and environmental samples - Contract Type: Firm fixed-price purchase order - Period of Performance: 12-month base period with four 12-month option periods - Sole Source Justification: Only DataWorks can provide these services due to proprietary rights and technical expertise; no resellers or third parties authorized - Commercial Opportunity: No competition; only DataWorks Development, Inc. can fulfill this requirement - Estimated Value: Typical annual software maintenance/support for specialized biorepository software ranges from $10,000 to $50,000 per year, total contract value likely $50,000 to $250,000 over five years

Technical and Business Details - Freezerworks Summit Edition is critical for sample tracking and management - Customer Care Program ensures software remains updated and supported - Renewal is necessary for continued compliance and operational integrity - No alternative vendors or products are permitted due to exclusivity

Description

DESCRIPTION:

The Materials Measurement Laboratory, The Chemical Sciences Division (CSD) at the National Institute of Standards and Technology (NIST) supports the Biospecimen Science Group, of the CSD.  This includes NISTs Charleston Biorepository located in Charleston, SC.

NIST intends to negotiate on a sole source basis under the authority of FAR 12.102(a) Soliciting from a Single Source, with DataWorks Development, Inc., Mountlake Terrace, WA for the purpose of renewing the annual Customer Care Program for the NIST Charleston Biorepository’s perpetual license of Freezerworks Summit Ed. sample management software. 

The Customer Care Program includes maintenance releases, software upgrades and unlimited technical support. This is a sole source since DataWorks Development, Inc.:  a) is the author, exclusive owner, and sole provider of all Freezerworks laboratory database products; b) is the only organization worldwide with the unique technical competence, expertise, and proprietary technology used in the manufacture and application of Freezerworks; and c) maintains all intellectual property rights through copyright and trademark privileges.  Maintenance services for Freezerworks products must be obtained directly from the OEM.  Furthermore, the metadata and storage location information has been manually entered over many years into the Freezerworks database for +100,000 biological and environmental samples located at the NIST Charleston Biorepository. A firm fixed-price purchase order will be negotiated and issued on or about June 30, 2026 for a 12-mo. period and include (4) 12-mo. option periods to cover renewal of maintenance and support associated with the Freezerworks Customer Care Program.

Based on NIST’s recent market research DATAWORKS DEVELOPMENT, INC (Unique Entity ID: YUN1SKWC4WG1) is registered and active in SAM.GOV.

NIST has documentation from DATAWORKS they do not allow other sources to resell or provide software updates and service.

No solicitation package will be issued.  This notice is not a request for competitive quotations; however, interested parties may identify their interest and capability to respond to the requirement.  Inquiries will only be accepted via e-mail to Harry.Brubaker@nist.gov.  The Government will consider responses received by 4:00PM, EST, June 23, 2026. 

Written responses to this synopsis shall contain sufficient documentation to establish a bona fide capability to fulfill the requirement.  A determination by the Government not to compete this proposed requirement based upon responses to this notice is solely within the discretion of the Government.  Information received will normally be considered solely for the purpose of determining whether to conduct a competitive procurement in the future.  This notice of intent is not a Request for Quotation (RFQ) nor is it a request for competition. 

The North American Industrial Classification System (NAICS) code for this acquisition is 513210 and the size standard is $47.0M.

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