SAM #36C24W26Q0195

VA Greater Los Angeles Healthcare System seeks Patient Queuing System for Bakersfield Clinic Activation

The Department of Veterans Affairs, VA Greater Los Angeles Healthcare System (Pathology and Laboratory Medicine Services, Interim Bakersfield Clinic), is seeking a comprehensive Patient Queuing System for its Bakersfield Clinic activation. - Government Buyer: - Department of Veterans Affairs - VA Greater Los Angeles Healthcare System - Pathology and Laboratory Medicine Services, Interim Bakersfield Clinic - Products Requested: - Standalone Patient Queuing System Kiosk - Self-service kiosks with ticket printing, visual and audio notification, multiple queue management, and patient feedback - ADA Section 508 compliance required - Display Monitors for Patient Notification - Visual display monitors for waiting areas and departments - Digital signage for work/draw stations - Audio System for Patient Notification - Adjustable audible alert system with installed speakers - Printer Paper Supplies - Annual supply to meet healthcare system requirements - Hardware and Software for Network Integration - Server for virtual environment, Microsoft SQL database, licensing, power cords, network cables, remote support hardware/software - Must comply with VA security requirements - Services Requested: - Installation and Site Preparation - Professional installation, site assessment, cable installation, collaboration with VA IT and Biomedical Engineering - Technical Support and Maintenance - 24/7 technical support, onsite support within 24 hours, replacement parts, software/hardware upgrades - Training Services - Onsite training for laboratory personnel, custom report building, system administrator training, manuals/documentation - Unique/Notable Requirements: - System must support multiple queues and provide both visual and audio patient notifications - ADA Section 508 compliance is mandatory - Network integration and compliance with VA security and training protocols - 24/7 technical support and rapid onsite response - Installation and go-live required within 90 days of award - Five-year base period with annual renewals for service, software licenses, and supplies - No specific OEMs, brands, or part numbers are mentioned; vendors must demonstrate capability to provide all required hardware, software, and services.

Description

THIS IS A SOURCES SOUGHT NOTICE ONLY

The purpose of this Sources Sought is to conduct market research to procure Patient Queuing System (Kiosk). This notice serves to survey the market to ascertain whether-or-not sources are capable of providing the requested supply.

This notice also allows potential contractors/vendors to submit a non-binding statement of interest and documentation demonstrating their capability. Please review the DRAFT Statement of Work (SOW) to compare your supply/service to what is requested. Complete the line-items below and submit any documentation supporting your product/service for consideration. Network Contracting Office 22 (NCO 22) is requesting responses from qualified business concerns; the qualifying NAICS code for this effort is 541511 – Custom Computer Programming Services.  The Small Business Administration (SBA) Size Standard for this request is $34 Mil.

This Sources Sought is to gain knowledge of potential qualified sources and their size classification(s) (Service Disabled/Veteran Owned Small Business (SD/VOSB), Hub zone, 8(a), small, small disadvantaged, woman owned small business, or large business) relative to NAICS 541511. Responses to this notice, will be used by the Government to make appropriate acquisition decisions.  After review of the responses to this notice, a solicitation announcement may be published. Responses to this notice are not considered adequate responses to any corresponding solicitation announcement.  All interested offerors are requested to respond to this notice but are required to respond to the official solicitation announcement in order to be awarded the contract.

INSTRUCTIONS: 

RESPONSES MUST INCLUDE THE FOLLOWING INFORMATION:

       •   Primary Information:

Company Name:  Point of Contact (POC) name:  Email address:  Phone number:  Unique Entity ID No. listed in the System of Awards Management (SAM):  Business Size: (Service-Disabled Veteran Owned Small Business (SDVOSB), Veteran Owned Small Business   (VOSB), Small Business Other, Small Business, or Large Business) for the NAICS code 541511

Response is due on 07/06/2026, at 12PM Central Time.  Please submit e-mail responses to Latasha Redwine, Contract Specialist, at email address: latasha.redwine-lemons@va.gov.

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