Vermont Department of Economic Development #DVR 403

Statewide Consumer Satisfaction and Staff Performance Surveys for Vermont DVR

The Vermont Division of Vocational Rehabilitation (DVR), under the Department of Disabilities, Aging and Independent Living, is seeking a contractor to conduct statewide consumer satisfaction and staff performance surveys. - Government Buyer: - Vermont Division of Vocational Rehabilitation (DVR), Department of Disabilities, Aging and Independent Living, Agency of Human Services - Products/Services Requested: - Consumer Satisfaction Survey (CSS): - Conduct, tabulate, and report on a one-time survey to assess current consumer satisfaction with DVR services - Quantity: 1 - Monthly Consumer Surveys for Staff Performance Review (SPR): - Conduct, tabulate, and report on ongoing monthly surveys to evaluate satisfaction with services provided by individual counselors - Ongoing service (quantity not specified) - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Unique or Notable Requirements: - Contractor must manage both a one-time and an ongoing survey project - Must provide comprehensive tabulation and reporting of survey results - Services support employment-related programs for people with disabilities across Vermont - Estimated contract value: $350,000

Description

The Vermont Division of Vocational Rehabilitation (DVR) is seeking a contractor to conduct, tabulate, and report on two separate surveys. Task 1 involves a Consumer Satisfaction Survey to determine current consumer satisfaction with DVR services. Task 2 involves ongoing Monthly Consumer Surveys for Staff Performance Review to evaluate satisfaction with services from individual counselors. The work is statewide and supports DVR's employment-related services for people with disabilities.

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