British Columbia BCBid #231116

TransLink RFI for Contact Center Capability Modernization Feasibility Study

TransLink (South Coast British Columbia Transportation Authority) is seeking input from the market regarding a feasibility study for modernizing its contact center capabilities. - Government Buyer: - South Coast British Columbia Transportation Authority (TransLink) - Purpose: - Request for Information (RFI) to assess options for modernizing contact center software and capabilities - Products/Services Requested: - Feasibility study services focused on contact center modernization - No specific products, part numbers, or quantities identified - Notable Requirements: - Submissions and inquiries must be made through the Ariba platform - Open to input from both vendors and OEMs regarding modernization approaches - No attachments or detailed line items provided in the notice

Description

This is a Request for Information (RFI) issued by TransLink (South Coast British Columbia Transportation Authority) for a feasibility study on modernizing contact center capabilities. The procurement involves contact center software and aims to gather information to assess modernization options. Submissions must be made through Ariba, and all inquiries should follow the instructions in the Ariba posting. The opportunity is open until July 21, 2026.

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