SAM #W911WN26QA048SSN

Rockwell Automation TechConnect Support Services for USACE Pittsburgh District

The US Army Corps of Engineers, Pittsburgh District, is seeking vendors to provide Rockwell Automation TechConnect support services for its industrial automation control systems. - Government Buyer: - US Army Corps of Engineers (USACE), Pittsburgh District - OEM Highlight: - Rockwell Automation is the sole OEM specified for all hardware and software support - Vendors/Providers: - Rockwell Automation (OEM) - Products/Software Requested: - Automation control hardware (Rockwell Automation) - RSLogix 500 Standard Edition ESD Software (1 unit) - Studio 5000 Mini Edition ESD Software (1 unit) - Studio 5000 Professional Edition ESD Software (1 unit) - Studio 5000 Professional Edition MED Software (1 unit) - Studio 5000 FBD Design Config NL ESD Software (1 unit) - RSLogix Micro Developer ESD Software (1 unit) - HMI Software (1 unit) - FactoryTalk (FT) View Station SE 25D License ESD Software (1 unit) - FT View Client Site Edition ESD Software (4 units) - FT View Server SE 25 Display License Software (4 units) - FT View Studio Enterprise for SE/ME EN ESD Software (4 units) - Services Requested: - Rockwell Automation TechConnect Support Services (1 agreement) - Self-Assist Support: online knowledgebase, digital assist library, software maintenance, service ticket management - Product Support: real-time telephone/live chat in 20 languages, physical software updates, emergency replacement services - Unique/Notable Requirements: - Support must cover a designated inventory of Rockwell Automation hardware and software - Both Self-Assist and Product Support tiers are required - Support is essential for managing legacy equipment and ensuring operational readiness - Period of Performance: - One-year base period with two optional one-year extensions

Description

This is a SOURCES SOUGHT NOTICE to determine the capabilities of companies. This notice does not constitute a solicitation announcement, nor does it restrict the Government to an ultimate acquisition approach. The Government will use the responses to this notice to make acquisition decisions.

Pittsburgh District, US Army Corps of Engineers, has a requirement for necessary technical support, software maintenance, and troubleshooting resources to maintain the reliability, security, and operational readiness of the organization's industrial automation control systems and Rockwell Automation hardware and software.

The Contractor shall provide comprehensive TechConnect support that encompasses two specific tiers of service: Self-Assist Support and Product Support. These services are critical to reducing operational risk, managing legacy equipment, and resolving operating issues rapidly. The support will cover the designated inventory of programmable logic controllers (PLCs), human-machine interfaces (HMIs), drives, and associated Rockwell Automation software.

A draft copy of the Performance Work Statement is attached to this notice.

The submission of a capabilities statement is limited to 30 pages and must include:

1) Company name, UEI/CAGE, address, point of contact, and contact information.

2) Company interest in providing a quote for a solicitation, and the capability to perform.

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