Delaware My Market Place #HSS27005-EVV

Delaware Seeks Statewide EVV Data Aggregation, Validation, and Compliance Services

The State of Delaware Department of Health & Social Services, Division of Medicaid and Medical Assistance, is seeking a contractor to provide Electronic Visit Verification (EVV) data aggregation, validation, compliance, and oversight services for Medicaid programs. - Government Buyer: - Department of Health & Social Services, Division of Medicaid and Medical Assistance (DMMA) - Scope of Services: - Centralized aggregation, validation, and compliance monitoring of EVV data from multiple provider-selected EVV systems (Provider Choice model) - Integration with state Medicaid systems and compliance with the 21st Century Cures Act - Ongoing reporting (monthly, weekly, annual) to state and federal agencies - Incident reporting, quality management, and corrective action plans - Call center operations with strict performance standards for availability and inquiry resolution - Disaster recovery and business continuity planning, including annual demonstrations - Compliance audits, risk analyses, and maintenance of certifications (e.g., SSAE audits) - Notable Requirements: - Strict data residency: No non-public Delaware data may be stored or transferred outside the U.S. - Adherence to Delaware Department of Technology and Information standards - Liquidated damages and monetary penalties for non-compliance with performance standards (e.g., system uptime, reporting accuracy, call center performance) - Detailed service level agreements and performance metrics - No specific OEMs or vendors are named; the solicitation is open to qualified professional service providers - Contract Structure: - Initial five-year term with five optional one-year renewals - Subscription license costs apply only after solution acceptance - Option for month-to-month extension up to three months after the full term

Description

The State of Delaware Department of Health and Social Services, Division of Medicaid and Medical Assistance, is soliciting proposals from qualified contractors to provide Electronic Visit Verification (EVV) data aggregation, validation, compliance, and oversight services. The services are to ensure compliance with the 21st Century Cures Act and applicable federal and state requirements. The solicitation includes managing EVV data aggregation, validation, compliance monitoring, reporting, and integration with Medicaid systems. A mandatory pre-bid meeting is scheduled, and proposals must include a transmittal letter addressing exceptions and data handling assurances.

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