CanadaBuys #BPM026086/34071

Quantum Storage Hardware & Software Support Renewal for National Film Board of Canada

This opportunity is for a one-year renewal of Quantum hardware and software support services for the National Film Board of Canada (NFB), managed by Shared Services Canada (SSC). - Government Buyer: - Shared Services Canada (SSC), Enterprise IT Procurement Operations, Data Centre Services Team - National Film Board of Canada (NFB), a federal Crown corporation - OEM Highlight: - Quantum is the sole Original Equipment Manufacturer (OEM) referenced for all hardware and software support - All vendors must be authorized Quantum partners or resellers - Products/Services Requested: - Support renewal for Quantum Xcellis Workflow Director Gen2 nodes (including Extenders) - Quantum QXS-424 12G RAID Nodes (24x3.84TB SSD, SED/non-SED) - StorNext 6 NAS and LAN Gateway dual node licenses - Coverage for two SAN environments (SanVoutes and San-Balmo) - Service Level Agreements (SLAs): Bronze (5x9xNBD), Silver (5x9TS), Gold (7x24xNBD/TS) - Services include hardware repair/replacement, CRU (Customer Replaceable Unit) onsite support, software/firmware updates, and 24/7 technical support for Gold-tier systems - Quantities and Part Numbers: - Multiple line items, including up to 21 Quantum QXS-424 12G RAID Nodes with Gold support, and several with Bronze support - Specific part numbers and serial numbers are detailed for each SAN environment - Unique/Notable Requirements: - Strict requirement for continuity of coverage—no interruption allowed - Compliance with all specified SLA tiers for each system - Proof of Quantum partner status required for bidders - Support must cover both hardware and software, including onsite and remote services - Support for both English and French documentation and communication as per Canadian federal requirements

Description

Shared Services Canada (SSC) requires the renewal of Quantum Support Services (Retroactive) for the National Film Board (NFB) in Montréal, Québec. The contract will cover maintenance and support services for Quantum Storage hardware and software systems critical to NFB's production and preservation workflows. The contract term is from the award date through June 10, 2027, with obligations effective from June 11, 2026. The solicitation is open to Canadian suppliers and applicable trading partners, and bids must comply with all requirements to be considered responsive.

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