Opportunity
York Bids and Tenders #RFP-3463-25
Region of York seeks cloud-based ITSM solution with licensing and services
Posted
June 23, 2026
Respond By
July 21, 2026
Identifier
RFP-3463-25
NAICS
541512, 541519
The Region of York is seeking proposals for a cloud-based enterprise Information Technology Service Management (ITSM) software solution. - Government Buyer: - Region of York, Canada - Eligible Vendors: - Only prequalified vendors under Ontario Education Collaborative Marketplace (OECM) Master Agreement #2020-348 - Deloitte Inc. - Ernst & Young LLP - Fujitsu Consulting (Canada) Inc. - Logitek Technology Ltd. (QLogitek) - TOPdesk Canada Inc. - Products/Services Requested: - Cloud-based ITSM software solution - Software licensing - Professional services (implementation) - Support services - Unique Requirements: - Solution must comply with CSA STAR Level 2 or equivalent Trust Center security standards - Must meet organizational and industry best practice requirements - Electronic submission required - No specific product models or part numbers listed - No attachments provided; all details are in the solicitation summary.
Description
The Region is seeking proposals from qualified proponents to supply and implement a cloud-based enterprise ITSM software solution. The procurement includes associated licensing, professional services, and support services that align with organizational needs and industry best practices. Only electronic bid submissions through the Region's Bids and Tenders website will be accepted, and hard copy submissions are not allowed. Prequalified proponents under the Ontario Education Collaborative Marketplace Master Agreement #2020-348 are eligible to submit proposals. Mandatory requirements include security confirmation through CSA STAR Level 2 or equivalent Trust Center compliance and adherence to specified solution requirements.