Carrollton Ionwave #RFP #26-027 Addendum 1

Carrollton Seeks Cloud-Based Parks and Recreation Management SaaS Platform to Replace RecTrac

The City of Carrollton, Texas is seeking proposals for a cloud-based Parks and Recreation Management Software Platform to replace its current RecTrac system by Vermont Systems. - Government Buyer: - City of Carrollton, Texas (Parks and Recreation Department, Purchasing Division) - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - RecTrac by Vermont Systems is the incumbent system being replaced - Products/Services Requested: - Comprehensive, commercially available SaaS platform for parks and recreation management - Must include modules for: account/customer management, membership and ID management, check-in management, online registration, activity/program management, facility reservation, league/tournament scheduling, POS, payment card processing, financial accounting/reporting, general ledger integration, Active Directory/SSO, ad-hoc reporting, email/SMS messaging, social media integration, program guide export, and customer surveys - Hardware peripherals for POS (terminals, printers, scanners, card readers, etc.) may be required - Implementation and project management services, including data migration from RecTrac - Training, support, disaster recovery, and user documentation - Unique or Notable Requirements: - Solution must be cloud-based (SaaS), off-the-shelf (no custom code), and support mobile access and multi-language portals - Must integrate with City systems: Microsoft Active Directory (SSO), Infor CloudSuite FSM, Dayforce HR, Microsoft CRM, Central Square WOAM - Compliance with PCI DSS, HIPAA, WCAG 2.2, Texas records retention, and data breach notification laws - Vendors must have experience with municipal clients and provide a dedicated project manager and detailed implementation plan - Data migration from RecTrac is required - Initial contract term is three years, with two optional one-year renewals

Description

The City of Carrollton is soliciting proposals for a Parks and Recreation Management Software Platform. The procurement seeks a comprehensive, cloud-based (SaaS) solution to replace the current RecTrac system. The new platform must support online registration, payment processing, membership and ID management, facility reservations, league scheduling, point of sale, financial reporting, and integration with the City's Microsoft Active Directory for Single Sign-On. The contract term is three years with two optional one-year renewals.

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