Opportunity
Federal Register #15570248
OCC Requests Public Comment on Renewal of Qualitative Feedback Collection for Service Delivery
Buyer
Comptroller of the Currency
Posted
June 23, 2026
Respond By
July 23, 2026
Identifier
15570248
The Office of the Comptroller of the Currency (OCC), part of the Department of the Treasury, is seeking public comment on the renewal of its information collection for qualitative feedback on agency service delivery. - Government Buyer: - Department of the Treasury - Office of the Comptroller of the Currency (OCC) - No OEMs or commercial vendors are involved, as this is not a procurement of products or services. - Products/Services Requested: - Voluntary qualitative feedback from businesses and other for-profit entities - Focus areas: timeliness, appropriateness, accuracy, courtesy, efficiency, and issue resolution in OCC service delivery - Estimated annual respondents: 22,537 - Estimated total annual burden: 8,850 hours - Unique/Notable Requirements: - Feedback is for internal program management and service improvement only - No personally identifiable information will be retained - Feedback will not be used for influential policy decisions or statistical analysis - The collection is voluntary and imposes a low burden on respondents - No products or commercial services are being procured; this is strictly an information collection activity.
Description
The Office of the Comptroller of the Currency (OCC), part of the Department of the Treasury, is soliciting comments on the renewal of its information collection titled "Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery." This collection aims to gather qualitative feedback from stakeholders to improve service delivery, focusing on areas such as timeliness, accuracy, courtesy, and efficiency. The OCC uses this feedback to inform and plan efforts to enhance the quality of its services. Comments on this information collection must be received by July 23, 2026.