New York State Contract Reporter #2129726

SUNY University at Albany Seeks Cloud-Based Financial Aid Verification Solution

The University at Albany, part of the State University of New York (SUNY) system, is seeking proposals for a comprehensive, cloud-based Financial Aid Verification Solution. - Government Buyer: - State University of New York (SUNY), University at Albany, Procurement Services - Products/Services Requested: - Cloud-based, vendor-hosted Financial Aid Verification Solution - Must support online verification workflows, electronic forms, secure document submission, e-signature, automated communications (SMS/email), and robust reporting - Required to handle related financial aid processes: Satisfactory Academic Progress (SAP), Dependency Overrides, Appeals, and Professional Judgment - Integration with Oracle PeopleSoft Campus Solutions 9.2 (Student Information System) is mandatory - Must process approximately 3,000 records annually (undergraduate and graduate students) - Implementation, configuration, and data migration services - Ongoing annual support and maintenance - Initial and ongoing training for staff and users - OEMs and Vendors Mentioned: - Past vendors for similar contracts: Inceptia (NE Student Loan Program, Inc), CampusLogic - Unique/Notable Requirements: - Solution must be cloud-based, scalable, and highly available (>=99.9% uptime) - Compliance with Federal Student Aid (Title IV), FERPA, HIPAA, NYS LOADinG Act, and WCAG 2.1 AA accessibility - Security certifications required: HECVAT, SOC 2 Type II or ISO/IEC 27001:2022 - Support for Single Sign-On (SSO), role-based access control, and 2-factor authentication - Vendors must have at least five years of experience and four current higher-education clients of similar size/complexity - MWBE and SDVOB participation goals: 15% MBE, 15% WBE, 6% SDVOB - Pricing based on estimated 3,000 records/year, with annual cost adjustments tied to CPI - Implementation and support expected to be fully remote; no travel reimbursement

Description

The University at Albany Financial Aid office is seeking proposals for a comprehensive, cloud-based, vendor-hosted Financial Aid Verification platform. This platform will support students, parents, and staff through verification and related financial aid workflows, including online verification workflows, electronic forms, document submission, secure communications, and reporting. The solution should also support related financial aid operations such as Satisfactory Academic Progress (SAP), Dependency Overrides, Appeals, and Professional Judgment. The system must comply with Federal Student Aid (Title IV) regulations and operate within federal, state, SUNY, and institutional policies.

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