Georgia Procurement Registry #PE-66750-NONST-2027-000000027

City of Duluth seeks integrated ERP software system to replace Tyler Technologies New World

The City of Duluth, Georgia is seeking proposals for a modern, integrated governmental ERP software system to replace its current Tyler Technologies New World system. - Buyer: City of Duluth, Finance Department - OEM Highlight: Tyler Technologies (incumbent system being replaced) - Requested Products/Services: - Fully integrated ERP software platform - Modules: financial management (general ledger, accounts payable/receivable, project accounting, fixed assets), budget development, procurement, grant and contract management, payroll, HR, time management, benefits administration, property tax billing, stormwater utility fee, reporting, audit trails, executive dashboards - Implementation services: project planning, configuration, data migration, testing, phased rollout - Training and change management: end-user/admin training, knowledge transfer - Ongoing support: help desk, technical support, system updates, cybersecurity compliance - Notable Requirements: - Compliance with GASB, GAAP, GFOA best practices - Secure migration of historical data from Tyler Technologies - Integration with third-party software (JusticeONE, Activenet, GovWell, GovBuilt, Government Window) and online payment providers - PCI DSS compliance for payment processing - Security: SOC 2/ISO 27001, SSO, MFA, role-based access, audit logging - Accessibility: WCAG 2.1 AA - Vendors must provide detailed technical, security, and functional responses, including hosting options and pricing breakdowns

Description

The City of Duluth is soliciting proposals for an integrated governmental software system (ERP) to modernize operations, enhance financial and operational reporting, and ensure compliance with GASB, GAAP, and GFOA best practices. The system must be fully integrated, connecting all modules within a single platform, supporting seamless data sharing, automated workflows, centralized reporting, and secure migration of historical data. This procurement will replace the City's current Tyler Technologies New World ERP system and related integrations. The solution should support various financial, operational, and reporting functions and include implementation, training, and ongoing support services.

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