Vallejo Planet bids #RFP for Collection Agency Services

City of Vallejo Solicits Collection Agency Services for Delinquent Accounts

The City of Vallejo Finance Department is seeking proposals from qualified collection agencies to manage the recovery of delinquent accounts across multiple city departments. - Government Buyer: - City of Vallejo, Finance Department - Services Requested: - Collection Agency Services for delinquent accounts in Fire, Code Enforcement, False Alarm, Water, Public Works, Business License, Housing, Marina, and Police - Services include: - Sending two initial no-charge notices (LetterCollect) to debtors - Full collection efforts and direct collections - Monthly remittance and status reports to the City - Remitting collected funds less agency fees - Initiating legal action with prior City approval - Reporting delinquent accounts to credit bureaus - Managing bankruptcy accounts and providing customer service - Handling data transmission (typically via Excel) - Notable Requirements: - Ability to handle a large and varied portfolio of delinquent accounts, including ongoing quarterly placements and an initial backlog - Must prioritize citizen satisfaction and comply with all legal and regulatory requirements - Non-exclusive contract; City may award to multiple agencies - Encouragement of proposals from small, minority-owned, and women-owned businesses - Contingency fee proposals permitted - City directs consumers to vendor payment portals - Incumbent Vendor: - Kelstin Group (dba Pacific Credit Services) - No specific OEMs (Original Equipment Manufacturers) are involved, as this is a services procurement - Potential competitors include national and regional collection agencies with experience in municipal account recovery

Description

The City of Vallejo is seeking proposals from qualified collection agencies to manage delinquent accounts including Fire, Code Enforcement, False Alarm, and Water accounts. The selected agency will perform collection efforts with an emphasis on citizen satisfaction and legal compliance. Services include sending two no-charge notices to debtors, providing monthly reports, remitting collections less fees, handling legal actions with prior approval, and reimbursing the City for uncollectible amounts. The contract is not exclusive, and the City may engage multiple agencies at its discretion.

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