SAM #36C24427Q0002

Erie VA Medical Center 24/7 Phone Answering Services (SDVOSB Set-Aside)

This opportunity seeks comprehensive phone answering services for the Erie VA Medical Center and its satellite locations, managed by the Department of Veterans Affairs, Network Contracting Office 4. - Government Buyer: - Department of Veterans Affairs, Network Contracting Office 4, Erie VA Medical Center - OEMs and Vendors: - No specific OEMs or vendors are named for the services; however, the phone system in use is Cisco (Model 8841) - Products/Services Requested: - 24/7 telephone operator switchboard services for Erie VAMC and satellite sites - Use of Cisco phone Model 8841 and Automatic Call Distribution system - Emergency call handling, message delivery, and telecommunications support - Labor, supervision, and compliance with VA policies and security requirements - Quantities: - Base period: 6 months of service - Option Year 1: 12 months - Option Year 2: 12 months - Option Year 3: 12 months - Unique or Notable Requirements: - Contractor must provide 24/7 coverage for all shifts - Must be a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) - Adherence to VA security and operational policies - Emergency response capabilities are required - Services must integrate with existing Cisco phone infrastructure

Description

This is a combined synopsis/solicitation for commercial products or commercial services prepared in accordance with part 12. This announcement constitutes the only solicitation. Offers are being requested and a separate written solicitation will not be issued.

Solicitation number 36C24427Q0002 is issued as a (RFQ) for Phone Answering Services at the Erie VAMC in Erie, PA.

This acquisition is set-aside for small business concerns, SDVOSB. This solicitation incorporates provisions and clauses by reference. The full text of provisions and clauses may be accessed electronically at www.acquisition.gov.

CLINs with quantities and units of measure can be found in the RFQ. (including option(s), if applicable).

Specific requirements are outlined in the Performance Work Statement (PWS) in the RFQ.

Q&A and quote submission deadlines are outlined within the RFQ.

Also included for vendor reference are the corresponding QASP and historical data that could be collected and shared. 

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