San Diego County Ivalua #BPM013227

San Diego County Fire Billing and Collection Services for Ambulance and Fire Inspection Fees

San Diego County Fire is seeking a vendor to provide comprehensive billing and collection services for ambulance transportation and fire inspection fees. - Government Buyer: - County of San Diego, Department of Purchasing and Contracting, on behalf of San Diego County Fire and the San Diego County Fire Protection District - Services Requested: - Billing and collection for ambulance transports in County Service Area 17 (CSA 17) and San Diego County Fire Protection District (SDCFPD) - Billing and collection for fire inspection fees for San Diego County Fire and Deer Springs Fire Protection District - Electronic claims processing, account management, payment processing, invoice management, and detailed reporting - Key Requirements: - Maintain minimum net collection rates by payer type - Web-based, browser-accessible solution with mobile device support - Compliance with federal and California accessibility laws (ADA, WCAG 2.1 AA), HIPAA, IRS Publication 1075, and privacy standards - Support for Single Sign-On (SSO), data encryption in transit and at rest, endpoint detection and response, and role-based access control - All support and data must remain within the United States - Compliance with County AI Board Policy, including AI Bill of Materials and robust AI safety/security controls - SOC 2 Type 2 report required if handling sensitive or confidential data - Data extraction and conversion from existing systems - System documentation, training, and audit logging - No specific OEMs or commercial vendors are named in the solicitation - The contract includes a one-year base period with nine one-year renewal options, and possible short-term extensions

Description

The County of San Diego is seeking proposals from firms interested in providing billing and collection services for ambulance transportation and fire inspection fees. The contract term is anticipated to be an initial one-year period starting July 1, 2027, with nine one-year options. The solicitation includes detailed information technology requirements and a statement of work. A pre-proposal conference will be held via Microsoft Teams, and questions must be submitted through the County's BuyNet system.

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