Alberta Purchasing #ES0618

Alberta Innovates Seeks ServiceNow ITSM Implementation Partner

Alberta Innovates, a provincial agency in Alberta, is seeking an implementation partner for its ServiceNow IT Service Management (ITSM) platform. - Government Buyer: - Alberta Innovates (provincial agency) - OEMs and Vendors: - ServiceNow (primary platform) - No other OEMs or vendors specified by name - Products/Services Requested: - Implementation, enhancement, support, and expansion services for the ServiceNow ITSM platform - No specific products or part numbers listed - Unique or Notable Requirements: - The ServiceNow platform is currently managed by an external provider - Proposals must be submitted electronically - Opportunity is open to qualified vendors in Alberta - Multi-year contract term - OEM Highlight: - ServiceNow is the key OEM platform for this procurement

Description

Alberta Innovates is seeking an implementation partner to enhance their ServiceNow ITSM platform, which is currently managed by an external provider. The project aims to improve flexibility, scalability, and full utilization of the platform's capabilities. The selected partner will support and expand the platform's capabilities. Responses must be submitted electronically by July 17, 2026. The contract delivery period is from October 1, 2026, to September 30, 2029.

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