Los Angeles County Lacounty #RFB-IS-26201062

Los Angeles County seeks Ivanti Service Management software and cloud subscription renewals for FY27

Los Angeles County Internal Services Department is seeking bids for the renewal and expansion of Ivanti Service Management software and related cloud subscriptions for fiscal year 2027. - Government Buyer: - Los Angeles County Internal Services Department (ISD) - Contact: Roberto Zamorano - OEM Highlight: - Ivanti is the sole Original Equipment Manufacturer (OEM) specified for all software and services - Products Requested: - Ivanti Xtraction Enterprise Server (1 unit, part number XTRENTSVR-M) - Ivanti Asset Manager Cloud Subscription for 10,000 assets (1 unit, part number AM-AMC-ADD-10K-C) - Ivanti Asset Manager Cloud including BI Server, VPN, Xtraction STD, 15 Analysts (1 unit, part number AM-AMC-C) - Ivanti Neurons for ITSM Concurrent Analyst Cloud Subscription (120 units, part number SM-SM-CONC-C) - Ivanti FRS Voice Communication Maintenance (1 unit, part number IPCCF0008) - Ivanti FRS Voice Server Maintenance (1 unit, part number IPCMT0115) - Ivanti Service Manager Voice Backup Premise Maintenance (1 unit, part number SM-VOICE-BU-M) - Ivanti Service Manager Voice Automation Supervisor Premise Maintenance (3 units, part number SM-VOICE-SUP-M) - Service Manager Voice Automation Agent Premise Subscription (20 units, part number SM-VOICE-AGENT-1Y) - Service Manager Voice Additional Web Stats Premise Subscription (15 units total, part number SM-VOICE-WSU-S-1Y) - Hourly Consulting (48 hours, part number SVCS-BOT-HRLY) - Notable Requirements: - All software and cloud subscriptions are for digital delivery - Consulting services are pre-paid and expire as indicated in the Statement of Work - Bidders must submit responses online and provide required documentation (insurance, compliance certifications, CBE form) - Registration in the County's WebVen system is required - Period of Performance: - One-year contract covering fiscal year 2027 (July 1, 2026 – June 30, 2027) - Estimated contract value likely ranges from $250,000 to $500,000 based on software and consulting quantities.

Description

This solicitation is a Request for Bid (RFB) for the renewal of Ivanti Service Management software for fiscal year 2027. The procurement is managed by the Internal Services Department of Los Angeles County. Bidders must submit their responses online by June 25, 2026, at 12:00 PM. The solicitation includes requirements for submitting a complete bid with all required documentation and forms, including insurance certificates and compliance certifications.

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