Grand Island Questcdn #10253627

Utility Customer Outage and Call Response Services for Grand Island Utilities

The City of Grand Island Utilities is seeking a vendor to provide customer outage and call response services for its utility customers. - Government Buyer: - City of Grand Island Utilities (City of Grand Island, Nebraska) - Products/Services Requested: - Utility customer outage and call response services - Includes handling customer calls, reporting outages, and related communications - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Notable Requirements: - Vendors must be able to manage customer interactions effectively for outage reporting - Bids must be submitted online via QuestCDN - Emphasis on reliable and responsive customer communication capabilities

Description

The Grand Island Utilities Department is soliciting bids for services that interact with customers on the outage reporting line. The procurement involves providing utility customer outage and call response services. Bidders can submit responses online or to the City Clerk. The solicitation includes miscellaneous services and communications and media related services categories.

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