CanadaBuys #BC1220-030-2026-032

City of Surrey seeks enterprise incident management SaaS solution and implementation services

The City of Surrey is seeking proposals for an enterprise incident management Software-as-a-Service (SaaS) solution and related implementation services. - Government Buyer: - City of Surrey - Contracting authority: Sunny Kaila - Solution Requirements: - Centralized, cloud-based SaaS platform for incident intake, management, and reporting - Standardization across multiple departments: PRC, Surrey Libraries, Corporate Security - Must support integration capabilities (APIs, web services) for future system connections - Compatibility with Microsoft Entra ID for Single Sign-On - Services Requested: - Implementation services including configuration, training, and go-live support - Notable Requirements: - Solution must be designed for future integrations, but initial scope excludes system integrations - No specific OEMs or vendors are named in the notice

Description

The City of Surrey is seeking proposals for the provision and implementation of an enterprise incident management solution. The solution should be a centralized, cloud-based SaaS platform to standardize incident intake, management, and reporting across multiple city departments including PRC, Surrey Libraries, and Corporate Security. The selected vendor will provide the solution along with configuration, training, and go-live support. The solution must support standard integration capabilities for future integration with existing city systems and be compatible with the city's identity and access management environment.

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