North Carolina eVP #72-PALG26086

UNC Wilmington Solicits Student Success & Retention Software Solution

The University of North Carolina Wilmington (UNCW) is seeking proposals for a comprehensive Student Success & Retention (SSR) software solution to modernize its student support infrastructure. - Government Buyer: - University of North Carolina Wilmington (UNCW) - UNCW Purchasing Services - Contact: Antoine Glasper, CPPO, Associate Director, Purchasing Services - Products/Services Requested: - Student Success & Retention Solution Software Licensing - Must include predictive analytics, early alert systems, case management, communication campaigns, reporting, and dashboards - Integration required with Ellucian Banner (ERP), Canvas (LMS), Microsoft 365, CRM, and career systems - Cloud-based security, FERPA and ADA compliance - Machine learning modeling and data integration capabilities - Implementation Services - Data mapping, model calibration, user training, change management, and adoption support - Annual Subscription/Licensing Costs - Ongoing software licensing and hosting - Annual Maintenance and Support - Continuous model updates, platform enhancements, and dedicated customer success support - Optional/Add-on Services - Additional integrations, custom development, or professional services - Notable Requirements: - Three-year initial contract term with two optional one-year renewals - Pricing must remain firm for the initial three-year term - Only sealed, mailed responses accepted (no electronic bids) - Vendors must be registered in North Carolina's Electronic Vendor Portal (eVP) and in good standing - No specific OEMs or vendors are named in the solicitation - Commodity codes: NIGP 432337 (System management software), UNSPSC 81110000 (Software maintenance and support)

Description

The University of North Carolina Wilmington (UNCW) seeks to modernize its student success infrastructure to strengthen retention, enhance student satisfaction, and deliver a more coordinated, data-driven approach to supporting students throughout their academic journey. The initiative aims to shift from reactive support models to a proactive, equity-minded strategy grounded in timely insights, predictive analytics, and coordinated outreach. This effort aligns with the university's strategic priorities to increase enrollment to 23,000 students, achieve a 90% retention rate, and improve academic achievement, career preparedness, engagement, and holistic wellbeing.

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