City of Houston BeaconBid #INF-2026-0235

City of Houston seeks third-party hardware support for Dell PowerEdge XC640 units supporting Nutanix infrastructure.

The City of Houston IT Department is requesting quotes for third-party hardware support and maintenance services for Dell PowerEdge XC640 units supporting Nutanix clusters. - Government Buyer: - City of Houston IT Department - Devices located at 5150 Westway Park Blvd and 5320 N Shepherd Dr, Houston, TX - OEMs and Vendors: - Dell (PowerEdge XC640 hardware) - Nutanix (infrastructure supported by the hardware) - Products/Services Requested: - Third-party hardware support for 14 Dell PowerEdge XC640 units - Includes full hardware coverage, parts replacement with dispatch, and onsite repair - Specific device serial numbers provided - Onsite repair and maintenance services - 4-hour onsite response SLA during business hours - Service location must be in or near Houston - Annual cost per device, total cost, SLA confirmation, contract terms, renewal options, and preventative maintenance options requested - Unique/Notable Requirements: - 4-hour onsite response SLA - Service provider must have a local presence - Preventative maintenance options requested - Annual contract with renewal options - Coverage for specific device serial numbers at two Houston locations

Description

The City of Houston IT Department is soliciting quotes for third-party hardware support and maintenance for Dell PowerEdge Hyperconverged XC640 units that support Nutanix infrastructure. The contract duration is one year, from June 26, 2026, to June 25, 2027, with support hours from 8:00 AM to 5:00 PM and a 4-hour onsite response SLA. Services include full hardware support, parts replacement, and onsite repair at two Houston locations. Vendors must provide annual cost per device, SLA details, contract terms, and any preventative maintenance options.

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