Missouri BUYS #STATE 0000000421SL

Missouri Seeks Hosted Telecom Management and Billing System for Statewide IT Services

The State of Missouri is seeking a comprehensive Telecom Management and Billing System (TMS) for its Office of Administration, Information Technology Services Division (ITSD): - Government Buyer: - State of Missouri, Office of Administration, Information Technology Services Division (ITSD), Division of Purchasing - Scope of Procurement: - Hosted, off-the-shelf Telecom Management and Billing System (TMS) to support 17 state agencies and over 2,000 users - System must manage telecom and data services, including: - Billing for circuits, phones, and internet lines - Work order management - Detailed reporting and analytics - Security and user access controls - Cloud hosting, data migration, disaster recovery, and 24/7 technical support required - Implementation, training, and ongoing maintenance included - Key Requirements: - Solution must be off-the-shelf (COTS) software, not custom-built - Must support data migration from existing systems - Compliance with Missouri laws and cybersecurity standards is mandatory - Key personnel must meet specified qualifications - Milestone-based compensation and deliverables - Implementation must be completed within six months of notice to proceed - No specific OEMs or vendors are named in the solicitation - Contract period is five years, with options for three additional one-year renewals

Description

This solicitation is a Request for Proposal (RFP) issued by the Office of Administration, Information Technology Services Division of Missouri. The procurement is for a Telecom Management and Billing System with a contract period of five years. Proposals must be submitted electronically through MissouriBUYS by June 18, 2026. The procurement includes detailed requirements and a Statement of Work process to manage project tasks and deliverables.

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