Missouri BUYS #STATE 0000000420SL

Missouri RFP for Centralized Collections and Disbursements Services for Social Services

The State of Missouri is seeking a contractor to provide centralized collections and disbursements services for the Department of Social Services. - Government Buyer: - State of Missouri, Department of Social Services - Office of Administration, Division of Purchasing - Buyer: Molly Hurt - Scope of Services: - Comprehensive management of child support payment processing - Receipt, posting, and disbursement of payments - Exception processing and customer service - Billing, reporting, and compliance with federal and state regulations - Disbursement methods include check, ACH, and electronic payment cards (EPC) - Mail handling and electronic funds transfer - Contractor must have at least 5 years of experience operating a state disbursement unit - Strict requirements for data security, confidentiality, and regulatory compliance - Notable Requirements: - Adherence to detailed file layouts and process protocols - Security clearances and business compliance documentation - Electronic proposal submission via MissouriBUYS - No specific OEMs or vendors are named in the solicitation - Services are to be delivered in Jefferson City, MO - Contract period is from award through five years post-implementation, with two optional one-year renewals

Description

This solicitation is a Request for Proposal (RFP) issued on behalf of the Department of Social Services for centralized collections and disbursements services. The contract period extends from the date of award through five years after completion of implementation and acceptance by the state agency. Vendors must submit proposals electronically through MissouriBUYS by July 15, 2026. The procurement is managed by the Office of Administration, Division of Purchasing, and the buyer contact is Molly Hurt.

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