British Columbia BCBid #1220-030-2026-032

City of Surrey Solicits Cloud-Based Incident Management Solution

The City of Surrey is seeking a cloud-based SaaS enterprise incident management solution to unify and standardize incident reporting and management across multiple city departments. - Government Buyer: - City of Surrey, British Columbia, Canada - OEMs and Vendors: - No specific OEMs or vendors are named in the notice - Products/Services Requested: - Cloud-based SaaS enterprise incident management platform - Features required: - Incident intake and centralized record management - Evidence and CCTV reference logging - Role-based access controls and audit logging - Automated notifications and escalation - Enterprise reporting and dashboards - Support for APIs and web services for future integration - Compatibility with Microsoft Entra ID for single sign-on (SSO) - Initial deployment for PRC, Surrey Libraries, and Corporate Security - Future integration with systems such as PeopleSoft, APEX, and PRCMS - Unique or Notable Requirements: - Solution must support future automation and analytics - Must integrate with existing city systems and support SSO via Microsoft Entra ID - Emphasis on scalability and interoperability for future needs

Description

The City of Surrey is seeking proposals for an enterprise incident management solution to standardize incident reporting, management, and reporting across multiple city departments. The solution must be cloud-based, SaaS, and include features such as incident intake, centralized record management, evidence attachment, CCTV logging, role-based access, audit logging, notifications, escalation, and reporting dashboards. Initial deployment will cover PRC, Surrey Libraries, and Corporate Security, with potential future integration with systems like PeopleSoft, APEX, and PRCMS. The solution should support APIs, web services, and Microsoft Entra ID for SSO.

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