Miami-Dade Supplier Systems #EVN0022869

Miami-Dade County Seeks Comprehensive Animal Shelter Management Software Solution and Services

Miami-Dade County Animal Services Department is seeking a comprehensive Animal Shelter Management Software solution to modernize and streamline shelter operations. - Government Buyer: - Miami-Dade County, Animal Services Department - Strategic Procurement Department - Products/Services Requested: - Animal Shelter Management Software Solution - Must support shelter operations: animal intake (100+ animals daily), medical treatments, adoptions, licensing, and community programs (Trap-Neuter-Vaccinate-Return, Pet Retention) - Unlimited software licensing for approximately 8,000 users (5,500 power users, 2,500 inquiry-only users, 625 concurrent users) - Data migration of 20+ years of historical records - Integration with Miami-Dade County payment gateway for online payments - Extensive reporting and API integration - Compliance with PCI-DSS and GDPR - Professional Services - Installation, configuration, customization, testing, implementation, and integration - Data migration and redevelopment of reporting mechanisms - Training Services - On-site and web-based training for 200-300 users annually, with unlimited training licenses - Maintenance and Technical Support - Ongoing support, software updates, upgrades, patches, bug fixes, and defined severity response times - Unique/Notable Requirements: - Solution must be fully implemented and go live within 30 days of contract effective date - Must support integration with County payment systems and ensure data security compliance - Must provide unlimited user licensing and support a large, diverse user base - Must migrate over 20 years of historical data and provide robust reporting capabilities - No specific OEMs or vendors are named; bidders are expected to propose suitable commercial solutions.

Description

Miami-Dade County is soliciting proposals for an Animal Shelter Management Software solution. The procurement includes all software licensing, implementation, integration, configuration, data conversion, training, software maintenance, and support services. The contract is anticipated to be awarded for a five-year term with an option to renew for an additional five years. Proposals are to be submitted electronically through the Integrated Financial Resources Management System (INFORMS). The solicitation emphasizes adherence to the Public Service Honor Code and requires proposers to submit all documents electronically before the due date.

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