Sound Transit Biddingo #RP 0165-24

Sound Transit Seeks Passenger Experience Research Services for Transit System

Sound Transit, the regional transit authority for King, Pierce, and Snohomish counties in Washington, is seeking professional research services to enhance its understanding of passenger experience across its transit services. - Government Buyer: Sound Transit (serving King, Pierce, and Snohomish counties, WA) - Scope of Services: - Annual Passenger Experience Survey (PXS) to assess rider satisfaction across Link light rail, ST Express bus, Stride BRT, and Sounder commuter rail - Establishment and management of a monthly Rider Panel for ongoing feedback and idea testing - On-call (ad hoc) research projects to address specific passenger experience questions as needed - Key Requirements: - Emphasis on equity, accessibility, and engagement with diverse passenger groups - Surveys and research must accommodate persons with disabilities and non-English speakers - Data analysis must focus on actionable insights and performance metrics - Flexibility in pricing structure and support for ADA-compliant proposal submissions - Ability to access and survey across multiple transit partner agency facilities - No specific OEMs or product part numbers are mentioned; this is a services-only procurement - Estimated contract value: $4,929,409 to $5,964,585 over a potential nine-year period (three-year base with two three-year options) - Incumbent for similar past work: ReconMR - Relevant NAICS codes: 541618, 541690, 541720, 541910, 541990

Description

Sound Transit is requesting proposals from firms to provide professional research services for a comprehensive passenger experience research program. This program aims to measure, track, and gain insights into the Sound Transit passenger experience and to create metrics to track performance from the passenger perspective. It will involve conducting a Passenger Experience Survey (PXS), establishing a Rider Panel, and undertaking tailored on-call (ad hoc) research projects. The data collected will be used to improve performance and enhance the overall passenger experience.

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