Alberta Purchasing #ES0617

Alberta Innovates seeks Implementation Partner for ServiceNow ITSM Platform Services

Alberta Innovates, a government agency in Alberta, Canada, is seeking an implementation partner for ServiceNow ITSM platform services. - Government Buyer: - Alberta Innovates (provincial agency) - OEMs and Vendors: - ServiceNow (OEM for ITSM platform) - Products/Services Requested: - Implementation and enhancement services for ServiceNow ITSM platform - Focus on improving flexibility, scalability, and leveraging full platform capabilities - No specific hardware, software, part numbers, or purchase quantities provided - Notable Requirements: - Responses must be submitted electronically via Bonfire Hub - Current ServiceNow instance is managed by an external provider; transition to improved platform use is desired - Period of Performance: - Contract duration is three years - Service window from October 2026 to September 2029

Description

Alberta Innovates is seeking an implementation partner for ServiceNow ITSM platform services. The project aims to enhance the flexibility and scalability of the ServiceNow platform, which is currently operated on a shared instance managed by an external Managed Services Provider. The solicitation is a Request for Proposal (RFP) with delivery expected from October 1, 2026, to September 30, 2029. Bidders must submit responses electronically via the Bonfire Hub platform.

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