Sound Transit Biddingo #RP 0197-25

Sound Transit seeks real-time sentiment analysis services for public perception monitoring

Sound Transit, the Central Puget Sound Regional Transit Authority, is seeking real-time sentiment analysis services to monitor public perception across online sources. - Government Buyer: - Sound Transit (Central Puget Sound Regional Transit Authority), serving King, Pierce, and Snohomish counties in Washington - Products/Services Requested: - Real-time sentiment analysis service to track public sentiment from social media, media articles, and passenger feedback - Deliverables include dashboards and ongoing reports for internal use by the Strategy Department, CEO’s office, and other groups - Discovery workshop with stakeholders to define requirements and summarize results - Project plan outlining data sources, tools, and reporting methods - Monthly subscription for sentiment analysis and reporting (12 months per year) - Project management and on-call reporting tasks (hourly as needed) - Unique/Notable Requirements: - No specific OEMs or vendors are named; the procurement is for a service solution - Vendor will collaborate with Sound Transit to determine coverage and data sources - Emphasis on data security, confidentiality, equal employment opportunity, small business participation, and compliance with federal civil rights laws - No specified customer support model or preferred list of publications - Contract Structure: - Initial term of one year, with up to four additional one-year extension options (potential total of five years)

Description

Sound Transit is requesting proposals from firms to provide services of real-time sentiment analysis that can measure public sentiment through various online sources. The scope of work is detailed in Exhibit B, Scope of Work. The service will help various groups within Sound Transit understand public sentiment within its taxing district, complementing the annual survey. The contract term is for one year with an option to extend for four additional one-year terms at Sound Transit's discretion.

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