Sound Transit Biddingo #RTA/RP 0052-25

Sound Transit Employee Recognition Program – Branded Website, Hosted Service, and Milestone Awards

Sound Transit, the regional transit authority for the Central Puget Sound area in Washington State, is seeking proposals for a comprehensive Employee Recognition Program to serve all agency employees. - Government Buyer: - Sound Transit (Central Puget Sound Regional Transit Authority), Seattle, WA - Key contact: Jessica Thiergartner, Sr. Contracts Specialist - Program Scope: - Branded website and hosted online service for employee recognition - Service awards for milestone anniversaries at 3, 5, 10, 15, 20, 25, and 30 years - Awards may be experience packages or physical goods (excluding alcohol and gift cards) - Maximum reimbursement per milestone: $75 (3 years), $150 (5 years), $200 (10+ years) - Estimated quantities: 612 (3-year), 342 (5-year), 175 (10-year), 72 (15-year), 34 (20-year), 32 (25-year), 7 (30-year) for base term, with additional awards in option years - Solution must include implementation, subscription, customer support, training, reporting, and secure data transfer - Notable Requirements: - Digital accessibility: ADA, Section 508, and WCAG 2.1 compliance - Customizable offerings, with Sound Transit approval of awards - Exclusion of alcohol and gift cards as award options - Secure data handling and confidentiality - Service level agreement and helpdesk support - Training for 5-10 administrators - Contract Details: - Initial term: 3 years, with two optional 1-year extensions - Estimated total contract value: $250,000–$350,000 - Current provider is Wishlist; new contract will replace expiring agreement - No specific OEMs are named; procurement is open to all qualified firms

Description

Sound Transit is soliciting proposals from firms to provide a branded website and hosted online service that features a recognition system and service awards in the form of experiences or physical goods for milestone anniversaries. The contract term is three years with the possibility of two additional one-year extensions at Sound Transit's discretion. Proposers are encouraged to attend a pre-proposal meeting to discuss the RFP, selection process, schedule, scope of work, and contract terms. The project includes multiple addenda and clarifications and is managed by Sound Transit in Washington, USA.

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