Sound Transit Biddingo #QQ 0105-25

Sound Transit Solicits Social Media Monitoring Tool with Analytics and AI Content Features

Sound Transit, the regional transit agency in Washington, is seeking a Social Media Monitoring Tool to enhance its social media operations. - Government Buyer: Sound Transit (Contracts Specialist: Edward Schroeder) - Products/Services Requested: - Social Media Monitoring Tool (software solution) - Must support content development, including AI-generated content and workshops - Monitor and manage questions, comments, direct messages, and tagged posts across Facebook, Instagram, LinkedIn, X, YouTube, Bluesky, and future platforms - Provide comprehensive analytics reporting, including multi-channel comparisons, Boolean logic queries, sentiment analysis, and audience retention metrics - Handle an average of 30,000 inbound messages per year - Offer robust customer service and system notifications (including downtime alerts) - Unique/Notable Requirements: - Support for new and emerging social media platforms - In-depth analytics and reporting capabilities - Compliance with Sound Transit's non-discrimination and civil rights policies - Fixed pricing for a three-year term - Non-exclusive contract (Sound Transit may procure similar services from other vendors during the contract period) - No specific OEMs or vendors are named in the solicitation.

Description

Sound Transit is seeking quotes from firms to provide a Social Media Monitoring Tool to assist in content development, account monitoring, and data analytics reporting. The tool should support multiple social media platforms including Facebook, Instagram, LinkedIn, X, YouTube, and Bluesky, and handle an average of 30,000 inbound messages annually. The contract term is for three years, with a focus on consolidating social media management tasks to improve efficiency. Deliverables include AI content generation, multi-channel monitoring, in-depth analytics, and strong customer service features.

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