City of Phoenix #RFP 26-0285

Passenger Flow Management Solution for Phoenix Sky Harbor International Airport

The City of Phoenix Aviation Department is seeking a comprehensive passenger flow management solution for Phoenix Sky Harbor International Airport. - Government Buyer: - City of Phoenix Aviation Department - Scope of Procurement: - Turn-key passenger flow management system for TSA checkpoints and Sky Train stations - Includes design, procurement, installation, testing, training, and ongoing support - Products & Services Requested: - Passenger Flow Management System hardware and software licenses for Terminal 3 and Terminal 4 - Infrastructure hardware for security checkpoints and Sky Train stations - People count system hardware for all six Sky Train stations - Professional services: project management, system design, interface definitions, data migration, testing, training, installation - Operations & Maintenance (O&M): annual maintenance, software updates, technical support, warranty for years 2-7 - Technical Requirements: - Advanced detection technologies (LiDAR or hybrid solutions) - Real-time, high-accuracy data collection - Integration with existing airport systems via APIs - Robust reporting and dashboard capabilities - High system availability (99.99% uptime) - Security and data privacy compliance - 24/7 support - Contract Details: - Seven-year contract term - Monthly payments - Proposals submitted via City of Phoenix Procurement Portal - OEMs & Vendors: - No specific OEMs or vendors named in the solicitation - Unique/Notable Requirements: - System must monitor queues, passenger counts, and wait times - Must provide on-site technical and user training - Includes warranty and support for hardware and software

Description

The City of Phoenix is seeking proposals for a turn-key passenger flow management system at Phoenix Sky Harbor International Airport for a seven-year contract starting around January 1, 2027. The system should enhance passenger experience by accurately monitoring queues, passenger counts, and wait times at TSA checkpoints and Sky Train stations. The project involves designing, procuring, installing, testing, training, and supporting a modern passenger flow system with real-time data collection, integration with existing airport systems, and high system availability. Proposals must be submitted via the City of Phoenix Procurement Portal by July 30, 2026, and include all required documentation.

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