SAM #IHS1528286

IHS Seeks ServiceNow Subject Matter Experts for IT Service Management Support

The Indian Health Service (IHS), under the Department of Health and Human Services, is seeking contractor support for its enterprise IT service management needs. - Government Buyer: - Department of Health and Human Services (HHS) - Indian Health Service (IHS) - Program Support Center Acquisition Management Service (Rockville, MD) - OEM Highlight: - ServiceNow is the required and specified Original Equipment Manufacturer (OEM) - Requested Services: - ServiceNow Subject Matter Expert (SME) support services - Focus on sustaining, maturing, and enhancing the existing ServiceNow platform - Support for new ServiceNow capabilities and technologies - Notable Requirements: - Contractor must provide highly knowledgeable and experienced ServiceNow SMEs - Emphasis on specialized IT service management expertise - No specific product part numbers or purchase quantities are listed; the procurement is for specialized services related to ServiceNow solutions.

Description

The Indian Health Service (IHS), an agency within the Department of Health and Human Services, is responsible for providing federal health services to American Indians and Alaska Natives.  The IHS is the principal federal health care provider and health advocate for Indian people, and its goal is to raise their health status to the highest possible level. The IHS provides a comprehensive health service delivery system for American Indians and Alaska Natives.  IHS services are administered through a system of 12 Area offices and 170 IHS and tribally managed service units. The IHS requires highly knowledgeable and experienced contractor ServiceNow Subject Matter Experts to sustain and mature the existing IHS Servicenow platform and services and to provide support for new ServiceNow capabilities and technologies.

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