Illinois BidBuy #26-497DVA-CENTR-B-52990

Illinois DVA Emergency Procurement for Call Center and Behavioral Health Support Services

This emergency procurement from the Illinois Department of Veterans Affairs seeks comprehensive call center and behavioral health support services for the Illinois Warrior Assistance Program. - Government Buyer: - Illinois Department of Veterans Affairs (DVA), Central Office, Springfield, IL - Products and Services Requested: - Phone system platform for call center operations - Care coordination center staff phone support - Behavioral health specialist support - Program management services - 24/7 answering service for overflow calls, including weekends, holidays, and overnight periods - Notable Requirements: - Services must be available at all times, including after-hours and holidays - No specific OEMs or vendors are named in the solicitation - Classified under NIGP code 91520 (Call Center Services) - Not set aside for small businesses or BEP/VBP participation

Description

This solicitation is for the Illinois Warrior Assistance Program Services under an emergency notice. The procurement involves services related to call center operations including care coordination center staff phone support, behavior health specialist support, program management, 24/7 answering service for overflow calls including weekends and holidays, and a phone system platform. The buyer is the Department of Veterans Affairs (DVA) in Illinois. The solicitation is currently open with a bid due date of September 13, 2026.

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